Polished and personable on its best days, patchy on its worst. The long-serving restaurant team — particularly head sommelier André — draws consistent praise for warmth and wine expertise, and reception often goes out of its way for guests (arranging bike hire, cellar tours, even dentist appointments). But complaints about cool welcomes, poor last-minute flexibility and indifferent handling of complaints recur often enough to note.

The strongest pillar of the property. The restaurant — once Michelin-starred under the previous chef, now reworked post-COMO — delivers ambitious, seasonally driven cooking, and the Burgundy-heavy wine list is among the deepest in the region, with serious by-the-glass options. The snails and poularde de Bresse are signatures. Breakfast is generous and genuinely good. Prices have risen sharply since the takeover.

Uneven. Standard rooms are small, sometimes overlook service courtyards, and at current rates feel tight for the money. The Villa Christine suites and renovated 1er Cru rooms are genuinely lovely — spacious, well-lit, good beds, proper bathrooms. Soundproofing between floors remains a weak point across the property.

Idyllic if you came for wine. The hotel faces a pedestrianised square in a sleepy village surrounded by the Grand Cru vineyards; Beaune is 10 minutes by car, bike rides through the vines start at the door. Puligny itself has almost no evening life beyond the hotel.

Contested. At a bistro lunch the value is strong; at €400+ for a standard room and dinner for two, many guests feel the hotel side doesn't justify the price — especially given the absence of a spa, and a pool only recently added.

The COMO renovation divides opinion. Admirers find it elegant and calm; critics say the corporate grey-and-white palette has stripped out the regional warmth that defined the old Montrachet. The garden, terrace and lounge remain universally liked.