The strongest category by a wide margin. Staff are warm, long-tenured, and genuinely solution-oriented — concierges recover lost passports at midnight, housekeepers leave handwritten touches, bartenders become memorable characters of a stay. A minority of recent reports flag billing errors and brusque front-desk encounters, but these are outliers against overwhelmingly consistent praise.

Strong across the board, with one notable downgrade. The Amós restaurant, Flor lounge, and Tarde.o bar draw locals as well as guests — always a good sign. Breakfast used to be a Madrid benchmark buffet; since the Rosewood takeover it shifted to a mixed buffet/à la carte format that splits opinion, with some missing the old abundance. Pastries and hot dishes are excellent; pricing is steep.

Light-filled, contemporary, and immaculately maintained post-renovation, with exceptional beds and marble bathrooms. Entry-level categories run small by Madrid luxury standards — a recurring complaint. Rear-facing rooms can overlook uninspiring courtyards; Castellana-side rooms deliver the views but pick up traffic noise.

Prime Salamanca, directly on Paseo de la Castellana with El Corte Inglés connected at the rear and Calle Serrano's luxury shopping one block away. Excellent for shoppers and business travelers; a 20–25 minute walk or short cab to the Prado and Retiro, so not ideal if museum proximity is your priority.

Divisive. At €600–1,000+ per night, guests expecting Four Seasons-caliber polish occasionally feel shortchanged on room size or breakfast. Those who value service warmth and location generally feel it earns its price.

Contemporary-classic interiors with Madrid-specific art and a homey, residential quality. The building exterior is famously unloved — a plain concrete box — but the interior, gardens, courtyards, and patios are genuinely elegant.