The clearest strength, and consistently so. Staff greet guests by name, the concierge team (Morgan, in particular, is cited constantly) plans itineraries and restaurant reservations before arrival, and personalized touches — welcome notes, thoughtful gifts tied to the occasion — recur across hundreds of stays. On the rare service miss, recovery is uneven.

Strong across the board. The Dining Room draws praise for octopus, steaks, and craft cocktails; breakfast in the Conservatory is a repeated highlight; the rooftop bar delivers harbor views and well-made drinks. A handful of recent reports suggest the kitchen can be inconsistent, and the rooftop's view is partially obstructed by a parking lot.

The most polarizing category. Renovated suites and loft rooms can be genuinely impressive — spacious, characterful, well-appointed. But room quality varies sharply by category and location: lower-tier rooms and certain attic and first-floor suites are described as dark, cramped, poorly lit, with small bathrooms, noisy PTAC units, and thin walls. Room 103 and windowless attic lofts draw specific complaints.

Excellent. Tucked on a quiet street but within a few minutes' walk of Thames Street, the wharves, and Bellevue Avenue shopping. Valet parking is a meaningful advantage in a town where parking is punishing. The mansions and Cliff Walk are a short drive.

The weakest category relative to price. At $700–$1,500+ per night plus resort fees, expectations run high, and guests who land in a weaker room category often feel overcharged. In the best suites, the value case holds; in the lesser ones, it doesn't.

Moody, saturated, Gilded Age drama — dark greens, fireplaces, a library, a billiards room, a hidden absinthe bar. Most guests find it enchanting; a minority find the public spaces and rooms too dark.